Carroll County pet licensing
Frequently asked questions
HELP DESK
Still have a question that you have not been able to answer?
Visit our Help Desk for more information: https://docupetinc.zendesk.com/hc/en-us
LICENSING OPTIONS, DATES, AND LOCATIONS
When does my pet's license expire?
All licenses expire each year on Janaury 31st, one or three years in the future depending on the license term purchased. If you renew prior to the upcoming expiration date, your pet's new license will still start on February 1st. Any lifetime/permanent license purchase will have no expiration date.
Where can I license in person?
You may license in person at the Carroll County Auditor's Office located at 119 S Lisbon St, Suite 203, Carrollton, OH 44615.
When can I renew my pet's license?
Licenses are available for renewal each year on December 1st. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
I need a kennel license, what do I do?
Please visit the Carroll County Auditor's Office in person as kennel licensing is not processed through DocuPet. They are located at 119 S Lisbon Street, Suite 203, Carrollton, OH 44615.
PROGRAM AND PARTNERSHIP
Why does the system say my address is not valid?
You may have entered your address incorrectly or we may not have your address in the address database for your community. Please double-check all spelling and ensure you are using the abbreviated form for your street type ex. St instead of Street. You may contact Carroll County Auditor's Office directly if you believe you reside within their jurisdiction but your address is not being accepted by the system.
ACCOUNT UPDATES
My pet is no longer with me, but I’m still receiving renewal reminders?
We’re sorry! Unfortunately, unless you update your account to reflect that a pet is no longer in your care, we have no way of knowing. Have you already told us? You may have a duplicate account. Get in touch with your licensing organization or our DocuPet customer service team to update your record.
How do I notify DocuPet that my pet has passed away?
We're sorry for your loss. You can update a pet's profile via your online account by editing your pet's profile and selecting 'Remove this Pet'.
Does my license transfer if I am moving?
If you are moving, please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving, you’ll still be able to keep your pet's tag and access your pet's online account. However, your current license may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.
FEES AND FINES
My pet qualifies for the service animal rate. What do I do?
Please visit Carroll County Auditor's Office in person as licensing must be done in person. They are located at 119 S Lisbon Street, Suite 203, Carrollton, OH 44615.
Is there a discount for licensing multiple pets?
No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee.
Why am I being charged a late fee?
A late fee of $16.00 will apply if you fail to license before February 1st.
What is the processing fee?
For all online orders, a processing fee is applied on license purchases at a rate of 2.65% + $0.25 per transaction.
What is the fee for licensing?
Visit this page for licensing options and fees.
My pet has been designated as a dangerous dog and needs to pay a special rate. What do I do?
Please visit Carroll County Auditor's Office in person if you are qualifying for this rate for the first time. They are located at 119 S Lisbon Street, Suite 203, Carrollton, OH 44615. Once the team there verifies your designation you will be able to renew online in future years.
CITY INFORMATION AND CITY ORDINANCES
What species are required to be licensed?
The following species are required to be licensed: Dogs
Where can I find information about the pet licensing ordinance/bylaw?
Who do I call if there’s an emergency involving dogs? (dog attack, loose dog, etc.)
Please get in touch with the Carroll County Dog Warden Office at (330) 627-4244.